Troubleshooting

Please email us if you can not find any helpful information   
Q1

The controller doesn’t work.

A1
  1. Restart the CNC software
  2. Change the USB port
  3. Whether the input method is switched to English.
Q2

Found that part of the engraving object surface was not engraved.

A2
  1. It is possible that the thickness of the material itself is uneven, and the engraving starting point is set at the thickest part of the material. This may happen that part of the material surface is not engraved. Therefore, the starting point should be set at the thinnest point of the engraving material. 
  2. It is possible that the tool bit breaks during the engraving
Q3 Replacing the fuse
A3
  1. Press the fuse cover tightly while turning it counterclockwise.
  2. Take out the fuse cover and the fuse. Thereafter, replace the fuse with another one with the same specifications as supplied by the original manufacturer
  3. Insert the fuse cover and the new fuse back in the fuse holder, and then press the cover tightly the same way while turning it clockwise.
  4. Eventually, turn on the machine power to check if the machine can be turned on
Q4 Post-processor of RhinoCam, CopperCam, Kiri:moto, Estlcam
A4 Open the format setting of the post-processor and use a custom method to set the start and end commands of the G code and the layout of the G commands for the post-processor, which are all open for users to adjust.

As long as to set the CAM software post-processor to the commands that Bravoprodigy CNC is acceptable, and the Gcode can be transferred for usage.

The instructions which our machine can be compatible with are listed as follows.
G00 Rapid positioning
G01 Linear motion
G02 Arc insertion
G03 Arc insertion
G20 Imperial input
G21 Metric input
M30 End of program
F Feed Rate
S Spindle Speed
Q5 Machine & computer cannot connect
A5 Connecting in the first time, please confirm as follows:
  1. Is the "UAC Settings" selected as lowest or never notified?
  2. Is the CNC control system installed normally and successfully? And did it pop up the warning window?
  3. Does the power cord connect normally?
  4. Does the USB cable connect normally? Is changing the other USB ports on the computer and the issue solved?
  5. Did the power off because the emergency switch was pressed?
  6. Re-open the Bravoprodigy CNC control system

If you are not connecting for the first time, please confirm as follows:

  1. Have the sleep (hibernate) mode in the computer operating system be turned off?
  2. If the version of the CNC control system is correct?
  3. Does the power cord connect normally?
  4. Does the USB cable connect normally? Is the USB port deformed or loose due to pulling?
  5. Does the power on?
  6. Did the power off because the emergency switch was pressed?
  7. Has the fuse been blown?
  8. Do you hear the sound of the motor overcharging after turning on the power?
Q6 Fusion 360 post-processor 
A6 Please refer to the following steps to download and use Bravoprodigy post-processor in the Fusion 360:

Firstly, visit https://cam.autodesk.com/hsmposts, and key in Bravoprodigy to find the post-processor. (Pictures for your reference.)
Fusion360後處理器下載

Second, go to the “Machine and post”, thereafter, press the blue box to load a new post-processor.



Third, import the file and press select.


Eventually, press post and rename the Gcode file extension to “.tap”.
Q7 The Gcode formats that Bravoprodigy machine can compatible
A7 G Code formatsG Code (mm)(*.tap)
G Code (inch)(*.tap)
G Code Arcs(mm)(*.tap)
G Code Arcs(inch)(*.tap)
BravoProdigy CNC (inch)(*.tap)
BravoProdigy CNC (mm)(*.tap)
BravoProdigy CNC Arcs (inch)(*.tap)
BravoProdigy CNC Arcs (mm)(*.tap)
Q8 SOP for importing Bravoprodigy tool data into Vectric software
A8 Step 1: Click the link to log in member area:  
https://www.bravoprodigy.com/cht/engraving/member.php

Step 2: Download Tool Data for V10 and importing tool data SOP

Note: V10 tool data is also acceptable with Vectric V11 version. 
Q9 Compatible commends
A9 The instructions which Bravoprodigy CNC can be compatible with are listed as follows.

G00 Rapid positioning
G01 Linear motion
G02 Arc insertion
G03 Arc insertion
G20 Imperial input
G21 Metric input
M00 Program stop(CNC 3.0 or higher version)
M02 Program end(CNC 3.0 or higher version)
M30 End of program
F Feed Rate
S Spindle Speed
Q10 Bravoprodigy compatible CAM software
A10
Vectric Software: PhotoVCarve, Cut 2D Desktop, Cut 2D Pro, Cut 3D, VCarve Desktop, VCarve Pro, Aspire Link
Carveco, Carveco Maker, Carveco Maker Plus Link
Artcam Express, Artcam Insignia, Artcam Pro Link
MeshCam Link
  RhinoCAM Link
  SimpleCam Link
Mastercam Link
  Ucancam Link
  Kiri:Moto(Free) Link
Estlcam(Free) Link
Q11 Machine operation tutorial videos 

A11 Click the link to log in to the member area and watch tutorial videos:
https://www.bravoprodigy.com/engraving/member.php?return=tutorial_video.php

Q12 Missing Software / Software Download / Software Update
A12 Step 1: Click the link to login連結登入: 
https://www.bravoprodigy.com/engraving/contactus.htm

Step 2: Fill in your inquiry and submit it.